Delivery & Returns

We aim to send all orders within 24 hours of receiving your order. If there are likely to be any delays, we will email you. An email will be sent telling you when the order will be dispatched. PLEASE CHECK SPAM IF YOU HAVE NOT RECEIVED ONE.

Orders under 1 kg and classed as a 'Small Parcel' or under by Royal Mail, are usually sent by 1st Class Royal Mail. All other parcels will be sent 2nd Class, or by Courier, which can take 3 to 5 working days - although usually quicker. Delivery is attempted 3 times then returned. Extra postage will be needed to resend.
All packages will have proof of postage. Some orders will have to be 'Recorded - Signed For', at our expense. 

Postage is calculated by weight as you add to the basket.
However, there will be a maximum postage cost of £9.70 and a minimum cost of £1.75.

All UK orders over £50 are Free Delivery.

Unless the Item or Items are damaged on delivery, any returns are paid for by the Customer.

Deliveries to the Highlands of Scotland, the Isle of Man and the Shetlands may incur an extra charge, you will be contacted for this.  

ORDERS OUTSIDE THE UK

Most orders outside the UK will go as stated on the final order, however for some parcels that are particularly heavy we will have to contact you for extra postage. Like wise if the postage quoted is over by a lot, we will refund.  All orders have extra added on for Recorded - 'Signed For' delivery.

There is a maximum limit on Airmail and Surface Mail of 2kg. If the package contains only books the weight limit is 5kg. (Canada 2kg)

IN CASE OF DAMAGE

 If the package is damaged and it is 'signed for' please note 'damaged' or 'not inspected' where you sign. Please keep all wrapping and packaging. Please let us know as soon as possible what the damage is. We can then decide the best course of action. Rest assured you will not be out of pocket.

If you require recorded or special delivery, please email sales@everywitchway.co.uk and we will let you know the extra costs involved.


Customs and Excise

We advise checking with Customs if you are importing goods into the country.